Given Uber is one of the few companies who are lucky enough to have a separate page for all the controversies on Wikipedia (https://en.wikipedia.org/wiki/Controversies_surrounding_Uber), they also have their own fair of experience with police raids on their offices. They've also used "‘kill switch’ during raids to stop police seeing data" (https://www.theguardian.com/news/2022/jul/10/uber-files-leak...) before, so I wouldn't be surprised if this was some sort of legal "kill switch" or whatever that got triggered, so they can get rid of everything faster.
Shops and factories can be temporarily shut down if they don't comply with regulations. Businesses that require licenses like law practices may similarly have to stop operations. That is half of going to jail.
Unfortunately, the growth potential that software industry generally provides has generally prevented governments for creating and enforcing similar laws for software products and such.
I would pay extra because I don't want the cognitive load of haggling on the cost. When I want/need A ride, it's because I'm either overloaded, away from home, or drunk. These are three times that I didn't want to bother with any more nonsense.
Having used it in Mexico, they usually have a suggested price that you can just pitch with, and usually people would accept that or add a tiny amount on it.
In a system where you are expected to haggle taking the opening price puts a pretty heavy tax on everything. It's more work to get to a vaguely similar equilibrium distributed slightly less evenly when you look at big markets for similar things.
One anecdote for a datapoint: Not sure if it's better now but I've lost a phone in an InDrive and I've lost an expensive bag in an Uber and it was significantly easier and less sketchy to get the bag back. I'm not a price sensitive rider so the insurance of a reputable 'comfort' tier Uber driver paid off. The InDrive driver made me get another ride to him then demanded $1000mxn (~$55usd) to return my phone. The Uber app had me pay ~$250mxn if I remember correctly and the driver promptly returned the bag.
I have a controversial take: outside the US/Europe, Uber is mostly a tourist app.
If you actually live in developing regions:
1) your income is much lower, and you are quite price sensitive. The Uber price premium (20-40%) hits much harder.
2) the Uber alternatives are noticeably cheaper for the exact same trip.
Regarding your experience, if you were local, that inDrive driver likely would not have tried to extort $1000 MXN out of you. They saw you were a visitor and took advantage of you.
In Nigeria or Uganda there are few tourists, so Uber cannot rely on a stream of price-insensitive travelers to fill their cars. It makes total sense why they struggled in (and gave up on) the local market there.
My experience in Brazil: Uber is way cheaper here. Compared to what I paid in San Francisco, I'd estimate a ~10x difference.
And things here are rarely 10x cheaper. The difference in restaurants is probably less than ~2x.
My point being it probably feels like less of a luxury for us than for people in the US.
I'd say it's probably the most popular app too. I've never met people who used others.
Uber isn't cheaper in India, but most people in urban areas prefer taking it over local alternatives or taxis. The cars are actually regular taxis, but the Uber tax is worth it over taxis for the convenience and potential safety/driver verification.
You claim it's wrong, yet don't bother to justify your position at all.
I've ridden on Uber, Lyft, Bolt, Grab, inDrive, Careem, Yandex Go, Gojek, DiDi, Kakao T; and in my experience, outside the US/Europe (plus a few others), Uber is mostly for tourists. The alternatives are cheaper.
> implying everywhere outside of USA and Europe is a developing region
I'm not doing so at all. Those are separate sentences.
People like the knowledge that they are not being ripped off by the person they are interacting with. On Uber you are essentially guaranteed that you are paying the absolute max that you would accept algorithmically, and the driver is getting the absolute least they would accept to drive for. If the balance shifts in any way, someone is ripping off the person they will interact with.
Since the customer knows less about how much things should cost, they are more likely to be ripped off. People pay a 30% premium to ensure that they dont feel ripped off alone.
Insurance goes up. Who knows how much liability they need to cover transportation. They likely deal with claims of being kidnapped or held hostage by driver on a regular basis.
Man in some of the shitty countries I've had the misfortune of living in, taxi drivers were outright predatory and sometimes downright hostile. Uber was a godsend in such environments.
Uber was never really in Nigeria much, despite apparently being here a long time. I use ride-hailing a lot, and I've never used it because it is not available in my state, or in most states, for that matter.
has Uber had a positive ROI on the billions invested in it? I am pretty sure the return on the preferred price from the late rounds 10 years ago is basically zero. Net income has always been negative or close to zero. From a consumer perspective, in late stage cities, uber rides are the same or more expensive than old taxis, and the quality of vehicles is lower. what was it all worth?
> at $156B market cap someone sure is making money.
So 50x Pets.com or 2x Enron.
> judging a mega-corporation on lemonade-stand level accounting is a fool's errand.
Disagree. Unit economics matter and can help you cut through a lot of hype and nonsense. "Where's the money coming from?" is always a good question to ask. Sure, sometimes a megacorp loses money on each transaction and makes it up on float or whatever, but that's at least worth knowing if that's what's going on.
downvote isn’t personal. it takes more than one to become gray.
Im trying to say it doesn’t matter what we plebs think about these massive entities. Maybe it should but if we’re talking creating (economic) value, they clearly are.
Even in countries where taxis are regulated, sometimes Uber is more expensive but safer. Like in Romania. When I used to go there a lot the official taxis were mandated to offer such low standardized rates that there was a lot of scamming going on. One of my colleagues was basically abducted by a taxi driver (taken to a dangerous gypsy area and told they would kick him out of the car unless he paid them hundreds of euro). Uber was a lot safer because you have tracability on the driver, but more expensive too. And there weren't a lot of them.
There were ways to get safe drivers in some cases by booking them through the yellow machines. But in the end the company hired private drivers for us. Though personally I would just use the metro and tram a lot too :P If you know where you're going it's not a dangerous place.
Not sure if the taxi situation is still as bad there by the way. I would hope not.
taxis “weren’t competitive” when Uber rides were heavily subsidized and Uber was burning billions. I ride taxi now exclusively because it is almost always cheaper than Uber
We have an issue where Uber Drivers dont know the local laws about child restraints. They dont need them. Taxis, Busses, Trains and Ride Shares are given explicit exemption from the laws about child restraints. My wife, taking my kiddo around, has had to stop using Uber because they turn up, see the kid, and drive off cancelling the fare. However, Taxis do know the law, and are centrally enforced into permitting children. So she often makes some trips with uber, and some with taxis depending on when my kids along.
Roughly speaking, same time of day, same route, same tolls. 25 - 30 dollar Uber, 40 - 60 dollar Taxi.
Its a pretty steep charge for "Understands the laws regarding child restraints"
Also worth noting, age is a protected characteristic in Australia, Uber refuses to do anything about their drivers, but when I have enough evidence of rejected fares I am considering throwing it to some hungry lawyers.
"Child restraints are not required on buses, trains or personalised transport services such as taxi, limousine and ride-booking services. A bus is a motor vehicle that can carry 13 or more people (including the driver)."
Have not spotted a booster seat, or been offered one in an uber in like 3 years with the kiddo.
"Cannot Safely Carry" be hard to justify when the legal definition permits them to just sit in a normal seat with a normal belt.
It is precisely in unregulated markets I would want to use a ride shape app else they'd try to scam you on the price. Multiple times I've had drivers attempt to triple the agreed to price, or I'd have to haggle them down before the ride etc. This was over 20 years ago and Uber and the like did away with all that.
I disagree, that was only true 15 years ago. In developed countries, ride hailing is highly regulated. Uber is one of the few companies willing to implement all the required rules and procedures.
In Nigeria: Lithium totally irrelevant compared to oil. I think people have this really weird idea that lithium is to electric cars as oil is to regular cars, but it’s literally like a factor of 50 less.
https://x.com/gergelyorosz/status/2095256757178188113
If Uber wasn't a VC backed company, they would have been charged with destruction of evidence or similar.
Unfortunately, the growth potential that software industry generally provides has generally prevented governments for creating and enforcing similar laws for software products and such.
Rides are 20-40% cheaper elsewhere, why would anyone pay extra for Uber?
If you actually live in developing regions:
1) your income is much lower, and you are quite price sensitive. The Uber price premium (20-40%) hits much harder.
2) the Uber alternatives are noticeably cheaper for the exact same trip.
Regarding your experience, if you were local, that inDrive driver likely would not have tried to extort $1000 MXN out of you. They saw you were a visitor and took advantage of you.
In Nigeria or Uganda there are few tourists, so Uber cannot rely on a stream of price-insensitive travelers to fill their cars. It makes total sense why they struggled in (and gave up on) the local market there.
My point being it probably feels like less of a luxury for us than for people in the US.
I'd say it's probably the most popular app too. I've never met people who used others.
I've ridden on Uber, Lyft, Bolt, Grab, inDrive, Careem, Yandex Go, Gojek, DiDi, Kakao T; and in my experience, outside the US/Europe (plus a few others), Uber is mostly for tourists. The alternatives are cheaper.
> implying everywhere outside of USA and Europe is a developing region
I'm not doing so at all. Those are separate sentences.
Since the customer knows less about how much things should cost, they are more likely to be ripped off. People pay a 30% premium to ensure that they dont feel ripped off alone.
I've no say in the manner in which they ran/run their business but judging a mega-corporation on lemonade-stand level accounting is a fool's errand.
So 50x Pets.com or 2x Enron.
> judging a mega-corporation on lemonade-stand level accounting is a fool's errand.
Disagree. Unit economics matter and can help you cut through a lot of hype and nonsense. "Where's the money coming from?" is always a good question to ask. Sure, sometimes a megacorp loses money on each transaction and makes it up on float or whatever, but that's at least worth knowing if that's what's going on.
Im trying to say it doesn’t matter what we plebs think about these massive entities. Maybe it should but if we’re talking creating (economic) value, they clearly are.
There were ways to get safe drivers in some cases by booking them through the yellow machines. But in the end the company hired private drivers for us. Though personally I would just use the metro and tram a lot too :P If you know where you're going it's not a dangerous place.
Not sure if the taxi situation is still as bad there by the way. I would hope not.
Roughly speaking, same time of day, same route, same tolls. 25 - 30 dollar Uber, 40 - 60 dollar Taxi.
Its a pretty steep charge for "Understands the laws regarding child restraints"
Also worth noting, age is a protected characteristic in Australia, Uber refuses to do anything about their drivers, but when I have enough evidence of rejected fares I am considering throwing it to some hungry lawyers.
"Cannot carry safely" is valid defence for whatever discrimination suit I believe.
Then again, plenty of Uber drivers carry a booster seat, I wonder why Uber doesn't just have a checkbox for that.
"Child restraints are not required on buses, trains or personalised transport services such as taxi, limousine and ride-booking services. A bus is a motor vehicle that can carry 13 or more people (including the driver)."
Have not spotted a booster seat, or been offered one in an uber in like 3 years with the kiddo.
"Cannot Safely Carry" be hard to justify when the legal definition permits them to just sit in a normal seat with a normal belt.
Total cost: $AU2.85
Takes FOREVER though :)
The rumor is that this is becoming politically sensitive, so the US DoW is turning things over to none other than Erik Prince (Blackwater, Xe, etc).
Nigeria is an important source of minerals, for example: lithium.
Africa is being hotly contested right now between ISIS, the US / West, China, and state-local political factions.
To be clear, it is the DoD - Department of Defense