Long time since reviews on the internet mattered one squat. Reviews can be because of everything from a jealus competitor, the platform asking the restaurant to pay to unblock favorable reviews/remove unfavorable ones, doing the opposite when you don't pay, or simple a bunch of people who basically fill the web with junk.
More often than not I have a great experience in restaurants with 2-3 out of 5 in ratings, and shit experiences with restaurants with 4-5/5 ratings, I've simply stopped reading reviews at all, anything with numbers on the internet is basically fuddled with nowadays.
I discovers this 10 years ago with Yelp. I refused to pay, but still kept an account linked to Faceboook. When I deleted that account, apparently Yelp knew that and released some old negative reviews that previously had been hidden. One review was filled with lies, and I never had the chance to see it (much less respond to it) when I still had the account. That was the day that I learned what legal online extortion looks like.
Actual customer reviews are less gushing than the WSJ article....
More often than not I have a great experience in restaurants with 2-3 out of 5 in ratings, and shit experiences with restaurants with 4-5/5 ratings, I've simply stopped reading reviews at all, anything with numbers on the internet is basically fuddled with nowadays.