Hacker News front page remains the one true support channel for all larger tech companies. The official channels stonewall you, but HN reaches people who can actually help
The mobile app is kind of pointless anyway, imo. It cannot start an agent session on your computer, it can only be "handed off" an existing session from your computer. I don't use Cloud Agents, because for some reason they can't connect to our Linear instance. So I was only interested in using the mobile app as a proxy for my home system.
This bait-and-switch with privacy is what annoys me. I get that if the software was completely free, you are the product. But if I'm paying, why can I not have a privacy policy that actually benefits me - the user?
You're probably not paying nearly enough? IDK, but pricing in tech is stretched on both ends (either way too cheap, or incredibly expensive) so much that it's hard to say anything for sure just because one is a "paying customer".
Fair point. I'd add on that the company should explicitly spell out strong privacy as a feature then and charge more. Saying that "we won't use your data for training", but then not really meaning it is a bit disingenuous. How I interpret that statement may not necessarily align with the company (i.e., what kind of training?).
Similarly, the Claude app for iOS tries to force you through a mandatory onboarding where you're required to set your account name among other things. I've never needed this to use the CLI or the web app so I have no idea why they think they need it on iOS. There's seemingly no way to bypass this, so on iOS I've had to use Claude in Safari. Ridiculous.
I suspect that while they prefer you to give up all your data, what's even more likely is they are moving fast and breaking things at a rate unseen before, and not enough conversation is happening in design phases where someone can flag that "Hey if you add this new prompt it might break an important user contract you forgot about."
What are the real prices then? What is the “privacy price”?
It might be higher now.
In either case annoying still.