Am reminded reading this of an esteemed and since passed away colleague who had written windows driver code since the dos days and may have had decades of insanely archaic knowledge die with him - when working on a difficult piece of windows driver code years ago, he said to me in a thick eastern europe accent as best i can remember “you make the primary mistake of thinking anything in windows makes sense. once you abandon this bias, you may someday hope to get where i am”
This seems adjacent to Chesterton's Fence, though maybe not the canonical form of it.
For anyone not familiar with the term, Chesterton's Fence is the idea that you should understand why a rule exists before trying to remove it or work around it: https://fs.blog/chestertons-fence/
Here the issue is not that the rule was removed, but that the code followed the wording while missing the reason the rule existed.
It's also a mistake to only focus on the original intent of putting something in. It's quite common that other things comes to depend on that thing even after the original reason is gone (or even that the thing works but not for the reason that was thought).
I feel like a lot of documentation falls into this kind of style, where the motivation behind design is not communicated, just the design itself. Sometimes it's because the documentation writer doesn't want to leak internal details to the end user (closed source libraries are an especially bad source of this). Sometimes it's that the writer is too close to the project, and is struck by the curse of knowledge (can't properly identify which details are actually self-evident, and which are only obvious because they already know them).
Another example of why technical writing is difficult, I think.
I worked on a team where the responsibility of maintaining the onboarding guide was always passed to whoever joined right after they finished going through it (with the current maintainer being the "onboarding buddy" of the new team member and passing the torch at the end). The rationale was that the longest-tenured members of the team would be the most likely to accidentally rely on implicit knowledge when updating it and forget to put in something that wouldn't be obvious to a newcomer, and the person who had needed to learn the processes from scratch most recently would be the most likely to notice gaps like that (and could reach out to the rest of the team to have the gaps explained to them so they could fill them in).
I always liked that mindset, and it helped teach me the important lesson that sometimes being the person who asks very basic questions because I don't understand things can make me valuable to the teams I work on. There are certainly times when the answer makes me go "oh, duh!", and I feel a little sheepish, but the feeling doesn't last very long, and no one has ever held it against me, whereas the times when it leads somewhere interesting and potentially to better documentation for people coming after me are far more frequent and memorable to everyone involved.
This isn't to say that the burden should fall on the ones who are reading the documentation rather than writing it, but to encourage people who are in the position of being frustrated and confused to take advantage of those moments, because they can make you very valuable to your team in addition to helping you learn. If you're on a team that operates in good faith, the burden for documenting things well can be shared, and in the long run it will matter less who's job it is to keep it updated and more about whether everyone is contributing however they can to maintain the quality (and if you're on a team that operates in bad faith, you have my permission to keep quiet and do whatever you can to get through that experience, not that you need it from me!)
There is this famous experiment with 9 monkeys in a room with a banana attached to the ceiling and a scale.
First day, a monkey climbs the scale, gets the banana and is happy.
Second day, they start spraying whomever gets on the scale. Monkeys hate this. They learn not to climb.
Third day, they take a monkey out and replace with another. The new monkey sees a banana up there and tries climbing the scale. He literally gets beaten out by the others, like "seems like you're new here".
Days 4-12, they've replaced one monkey per day, so that no monkey was here when it was possible to get the banana. None of them have ever been sprayed either. Still, they enforce the rule not to climb up there.
I am putting this example because in our society as well, there are many rules that are enforced without anyone questioning the "why". Yet the "why" is often more important to know than the rule itself.
Designers know this dichotomy between the "why" and the "how". Most people don't.
Microsoft is so broken that an employee finds it easier to write a blog post about a documentation improvement than simply making that improvement? Explains a lot. "Conway's Flaw?"
Raymond's important and high up enough that he probably only needs the approval of three AIs and five managers to publish a blog - updating documentation likely needs twice that.
> The documentation should open with something like this:
>> The callback function must perform its work quickly without blocking. If you need to do complex work or synchronize with other threads or processes, do the work asynchronously, such as by using System Worker Threads.
A change was made, but not the change that Raymond thinks would explain why the list is there anyway.
For anyone not familiar with the term, Chesterton's Fence is the idea that you should understand why a rule exists before trying to remove it or work around it: https://fs.blog/chestertons-fence/
Here the issue is not that the rule was removed, but that the code followed the wording while missing the reason the rule existed.
Another example of why technical writing is difficult, I think.
I always liked that mindset, and it helped teach me the important lesson that sometimes being the person who asks very basic questions because I don't understand things can make me valuable to the teams I work on. There are certainly times when the answer makes me go "oh, duh!", and I feel a little sheepish, but the feeling doesn't last very long, and no one has ever held it against me, whereas the times when it leads somewhere interesting and potentially to better documentation for people coming after me are far more frequent and memorable to everyone involved.
This isn't to say that the burden should fall on the ones who are reading the documentation rather than writing it, but to encourage people who are in the position of being frustrated and confused to take advantage of those moments, because they can make you very valuable to your team in addition to helping you learn. If you're on a team that operates in good faith, the burden for documenting things well can be shared, and in the long run it will matter less who's job it is to keep it updated and more about whether everyone is contributing however they can to maintain the quality (and if you're on a team that operates in bad faith, you have my permission to keep quiet and do whatever you can to get through that experience, not that you need it from me!)
First day, a monkey climbs the scale, gets the banana and is happy.
Second day, they start spraying whomever gets on the scale. Monkeys hate this. They learn not to climb.
Third day, they take a monkey out and replace with another. The new monkey sees a banana up there and tries climbing the scale. He literally gets beaten out by the others, like "seems like you're new here".
Days 4-12, they've replaced one monkey per day, so that no monkey was here when it was possible to get the banana. None of them have ever been sprayed either. Still, they enforce the rule not to climb up there.
I am putting this example because in our society as well, there are many rules that are enforced without anyone questioning the "why". Yet the "why" is often more important to know than the rule itself.
Designers know this dichotomy between the "why" and the "how". Most people don't.
> The documentation should open with something like this:
>> The callback function must perform its work quickly without blocking. If you need to do complex work or synchronize with other threads or processes, do the work asynchronously, such as by using System Worker Threads.
A change was made, but not the change that Raymond thinks would explain why the list is there anyway.